• Custom and personalized orders

All our tags can be customized! If you see something you like but want to change, the colour, text, or size please send us a message and we would be happy to help you with a quote and custom listing.

 

  • How soon can I get my order?

Customized items are shipped out in 2 to 5 business days. Non customized tags are shipped out in 1 to 3 days. From then it is in the hands of the post office. Typically in the US the post will take 3 to 5 days and outside of the US it will be 1 to 2 weeks. 

If you have specific questions on delivery dates please ask before ordering and I will be happy to answer.

  • How do I order customized tags?

Most customized products will have text boxes where you can enter your information. There is also a note box on checkout where you can leave additional questions or comments and we will answer these messages and provide proofs if necessary.

  • What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. the exception to this is customized items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have any questions or concerns please contact us at thepapermedley@gmail.com